ALBUQUERQUE (KRQE) – Albuquerque has received yet another accolade. This time, it’s getting recognition for its digital side.
Albuquerque may not be a giant city like New York City or Los Angeles but Government Technology Magazine listed it as 6th in the nation when it comes to cities using technology to improve services and boost efficiency.
Use of the Albuquerque’s 311 system has more than doubled since its 2013 launch. People are now able to report a city problem or get information using the 311 app and website.
It’s helping thrust the city into the national spotlight for its ability to improve transparency and citizen engagement.
So much that it’s getting the attention of Government Technology Magazine and the Huffington Post, who are both taking notice.
The 311 app allows people to easily report non-emergency issues, opening a stress-free line of communication between City Hall and citizens.
“The idea is really to create an amazon like experience for City Hall. I think our citizens absolutely deserve that and need that and that’s something the mayor has made a priority,” said Gilbert Montano, Mayor Richard Berry’s Chief of Staff.
The city has also re-launched a mobile friendly city website that contains a growing number of services, information and much more.
A while back the city agreed to the open data initiative to make public data easily available to the citizens such as information like bus schedules, restaurant health inspection scores and more.
“The mayor really wanted to make this a priority of the administration and he tasked some really highly qualified individuals to make sure that happens,” said Montano.
Which is where the group ABQ Web Geeks come in. In July, ABQ Web Geeks invited the city along with members of Code4ABQ app to a workshop centered on the city’s open data initiative.
“In order to better promote the city’s open data initiative and to help other developers get to know what was available through the city enabling them to walk away with skills and code that they can use in projects of their own volition,” said Caroline Blaker, ABQ Web Geeks.
The city says the 311 app and the mobile friendly website combined with other mobile friendly services that the city has launched has saved the city $1 million and reduced calls.