Services impacted by Bernalillo County computer outage

Albuquerque Bernalillo County Government Center, City Hall
Albuquerque Bernalillo County Government Center, City Hall

ALBUQUERQUE (KRQE) – If you tried to do business with Bernalillo County Thursday you probably had trouble. All of the county’s computer systems and internet are down. The county’s website is also offline.

The systems went down Wednesday afternoon around 2:30 p.m. Wednesday. Since then, basically any task handled by computer has been nearly impossible to complete.

The internet outage means employees don’t have access to the web or email to communicate with each other or the public. Also at the county building, the Treasurer’s Office can’t take payments, or pull up records for anyone trying to pay their taxes. The Clerk’s and Assessor’s Offices also can’t conduct most routine business.

At the Metropolitan Detection Center the entire facility is in lockdown, meaning no one goes in or out, including visitors and attorneys. Staff also do not have the ability to release inmates or book new ones. New inmates are being held in a special intake area until staff have access to records again.

County officials say more than a day after it started, they still don’t know what caused the problem.

“They’re trying to determine if it’s a software problem or a hardware problem and once they make that determination then they can come up with a strategy resolving the problem and getting us back online,” said Bernalillo County Spokesperson Tia Bland.

County emergency communications have not been impacted. That includes Bernalillo County Sherrif’s Office, fire and rescue service calls.

It’s unclear when a fix will be found. The county says their IT team has been working non-stop to fix this issue. They even called in outside contractors for help.

County officials say for the latest updates head to their Twitter account.

Officials say as of Thursday evening the Metro County Detention Center’s booking system is back up and running. They can once again book and release prisoners.

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