ALBUQUERQUE (KRQE) – There were more problems for the Motor Vehicle Department as it tried to improve its reputation. MVD offices across the state were essentially shut down Thursday because of a computer problem that started at 8 a.m.
The MVD was able to resolve the problem by 4 p.m.
The state issued an alert Thursday morning saying they were experiencing a problem that affects all Taxation and Revenue department computers which includes all the computers at MVD.
As you might know the MVD has been working hard to be more efficient by getting customers in and out quicker. Those efforts included a $48 million upgrade to the computer system.
MVD has been known for a place that isn’t exactly fun to visit because it’s usually plagued by long lines. Most people say it takes hours to get through.
The issue also affected all online MVD transactions.
The MVD said it was a hardware malfunction that caused the problem and now all programs are fully functional and operating normally.
The computer problem also affected any tax transactions that have to be made using the state software.