Rescue dog helps Albuquerque 911 operators cope

ALBUQUERQUE (KRQE) – At Albuquerque’s 911 call center, operators answer tough calls while remaining the voice of reason during an emergency.

“You never know what’s going to happen to you, you could be laughing one minute, the next minute, it’s extremely stressful,” said operator Marsha Galardi.

That stress is why T-Bone goes there.

“When we found out that T-Bone was coming I was excited,” said Galardi.

T-Bone is a certified therapy dog with a rough past.

“His abuse was physical,” said Karen Peer, T-Bone’s owner. “He was living with a couple in Idaho. The husband was apparently abusive to T-Bone, kicking him around and leaving him outside. His wife actually turned him into animal rescue of Idaho Falls.”

Rehabilitated and ready, the Pit Bull-Great Dane mix stepped into the call center three years ago. It’s since become his second home.

“He’s very excited when we get to the gate,” Peer said. “When they buzz us in and they say his name, he’ll give a little tilt to the head.”

“There are smiles throughout the room, and it kind of feels like the feeling in the room lifts,“ said Sofia Torres with the Emergency Operations Center.

Peer says that gift T-Bone gives them is unconditional love.

“I think it helps them emotionally as well as physically,” said Peer.

Torres agrees.

“It helps them move on to the next call a little easier,” Torres said. “Handle each call like it was their first one that they’ve received.”

T-Bone is help for those helping others.

“For him to recover, and give what he gives to us, that’s remarkable,” Galardi said. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

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