Post-Christmas rush means crowded malls

ALBUQUERQUE (KRQE) – Have you ever unwrapped your Christmas presents only to find out it’s the wrong size or wasn’t what you had in mind? You are not alone.

Crowds of people swarmed the mall yet again Friday to get what they really wanted.

“It’s too crazy,” Ashley Matt said of the Coronado Mall. “It took a half hour just to find a parking spot.”

It was packed with people doing some post-holiday business. Many were exchanging gifts.

“They didn’t fit because different things are different sizes so I brought the pants and got some more,” Eileen Sierra said of her gifts.

Others were using that gift card they got.

“I got a gift card from my dad so were shopping for me,” Destiny Ortiz said.

At stores, some employees say it might be tough finding just what you are looking for.

“I don’t know if you can tell but our store is empty,” Amanda Pedersen said at one of Coronado’s shops. “We hardly have any product left.”

Twenty three percent of all returns during the year happen after Christmas.

“Yeah, there are a lot of people out here,” Adrianna Sandoval said.

Over at Uptown, retailers were on their toes.

“Super busy!” Sandoval said, who works at one of the stores there. “Lots of exchanges and lots of gift card using and stuff like that.”

Shoppers were out in full force at the open air mall.

“I’m out here trying to make sure that Christmas goes exactly according to plan,” Jasper Matthews said.

Matthews spent the day out with his family.

His daughter was hoping to get a little something more.

“Just trying to exchange gifts and maybe get some more gifts from this one over here,” Danielle Provo said.

They know that whatever is under the tree doesn’t always work out.

“I get a mulligan because apparently I didn’t pick the right sizes so had to come back and exchange some gifts,” Matthews said jokingly.

Retailers across the country say they lose more than $3 billion in fraudulent returns this holiday week. Final holiday sales numbers will come in the first days of the new year.

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