Home security system sales pitch raises concern

Security camera

ALBUQUERQUE (KRQE) — Everyone wants a safe home, so what better way than linking a security camera feed to the police department? That’s what an Albuquerque woman thought she could get, but she claims the saleswoman offering it wasn’t being honest. Security cameras have gotten cheap and now they’re pretty much everywhere, but one woman says she’s worried that a company selling cameras in Albuquerque is claiming that it works with the city when it really isn’t.

Surveillance is all over Albuquerque these days, from APD’s mobile crime cameras to their Real Time Crime Center, which is linked into businesses’ cameras. Santa Fe even has a series of security cameras at many of its parks. However, there’s one area neither city has moved into yet. That’s the security surveillance of people’s private homes.

So for one Albuquerque woman who didn’t want to show her face on camera, she says she’s very concerned about a sales pitch that she says sounded too good to be true. The pitch was the Albuquerque Police would be able to monitor the security camera feed from her home.

“It felt very deceptive,” said the woman. “It doesn’t seem right to me.”

The woman, who lives near Carlisle and Menual, says a saleswoman from the Vivint home security company recently knocked on her door to sell a $64 a month security system. However, the woman says the salesperson mentioned a connection with the city.

“Talking about how she was partnering with the City of Albuquerque and that they were going to all the homes that were within a certain distance of the park,” said the woman.

She says the sales pitch connected Vivint’s brand of security video to Albuquerque Police and Fire. The woman says the deal didn’t feel real. She kept asking questions and says that’s when the saleswoman changed her story.

“She said well we’re not actually working with the city, but we’re licensed by the city, which anyone who goes door-to-door is supposed to have a vendor license,” said the woman.

A spokeswoman for Vivint told News 13 Wednesday that their security systems are registered with the city but there’s no monitoring agreement with APD or the Real Time Crime Center.

Vivint says it’s now trying to figure out if the sales pitch was misunderstood by the woman or if there was a misrepresentation. But the woman says she’s worried people aren’t getting what they think.

“I think it was kind of a high pressure sales,” said the woman.

Vivint also told KRQE News 13 Wednesday that they have a “zero-tolerance” policy for sales-people who misrepresent the company’s services. However, the spokeswoman said that it’s often hard to investigate because it’s one person’s word against another person’s word.

Albuquerque police says it is not interested in linking home surveillance up to their Real Time Crime Center because individual homes aren’t constant targets for crimes.

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