PNM warns customers of door-to-door scheme

Changes coming to PNM Good Neighbor Fund

ALBUQUERQUE (KRQE) – PNM is warning residents about criminals making unscheduled appointments, showing up at doorsteps, gathering personal data from customers and attempting to come inside homes.

Officials say PNM will never show up at a resident’s door to complete a home energy checkup without a pre-scheduled appointment.

Employees working for PNM wear clothing with the PNM logo, carry PNM badges and drive vehicles with the PNM logo on them, officials say. If someone comes to a resident’s door without those characteristics, officials say that person should not be let inside the home and the resident should call 911.

Some customers have also reported calls from people claiming to work for PNM. In those instances, the caller has asked for personal information.

In a news release sent Wednesday, PNM offered the following tips for customers:

Don’t:

  • Do not provide PNM account information or other personal data to someone who has contacted you.
  • Do not allow an unknown person into your home without a pre-scheduled PNM Home Energy Checkup.
  • Don’t listen to someone who says things like, “you must act now” or tries a hard sell approach.
  • Don’t purchase an energy audit through a local company claiming to be working on behalf of PNM.

Do:

  • Call the police if someone attempts to gain access to your home without your permission.
  • Tell an unsolicited caller you will call him or her back, then hang up and call the PNM Home Energy Checkup program at 1-855-775-6491. Employees can tell customers if a PNM representative contacted them. They will use the information customers provide about the scam call to alert other residents.
  • Look for a PNM logo on the assessor’s shirt, car and ask for an identification badge.
  • Contact the PNM Home Energy Checkup directly for concerns about the identity of an assessor.
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